Facebook Customer FAQ

We're sorry to hear about your situation. If unauthorized charges have been made via your Facebook account, the first step is to secure your account immediately by changing your password and reviewing your account activity to identify any unusual actions. You should also take the time to report the unauthorized charges to Facebook by navigating to your 'Payment History', finding the unauthorized purchase, and clicking 'Dispute this Purchase'. Provide as many details as you can about the unauthorized charges. Facebook's team will investigate and take appropriate actions. In the mean time, you might also want to reach out to your bank or credit card company to inform them of the unauthorized transactions. They can guide you through potential steps for disputing these charges.

Facebook has certain policies in place to prevent spam or misuse. One such policy could restrict you from sending friend requests to people if you don't have any mutual friends or if your request was previously declined by that person. It ensures that users only get friend requests from people they know or have a high likelihood of knowing. To avoid this, try having the person you want to add send you a friend request instead. This can be a more effective way of establishing a Facebook connection when Facebook's system is preventing you from sending a request.

If your Facebook account has been disabled or locked, it can take time for the appeals process to complete. After you've submitted your appeal, it generally takes a few days to a few weeks for Facebook to review your information. During this waiting period, it's important to not try and create a new account as it can slow down the appeal process. Always make sure to check the email that is associated with your Facebook account for updates and responses from Facebook regarding your appeal. If it's been several weeks and you've heard nothing, consider resubmitting your appeal. Remember, patience is key in this process!

If you've already submitted your driver's license to Facebook and are waiting for a response, it can take several days as they verify your identity. However, if you've waited and still don't see any change, you can try using Facebook’s account recovery options. Go to the Facebook login page and click on "Forgotten account?" then follow the instructions. This process often involves recovering your account through methods such as identifying friends in photos, answering your security question, or confirming your phone number or email. Please be careful not to submit too many recovery requests at once, as this could lead to further complications. It may take time, but usually, Facebook will respond after reviewing your ID.

Once you have requested a review on Facebook, you'll need to wait for the Facebook team to process your request. This can sometimes take several days or up to a week. However, the length of time varies and it is up to the discretion of Facebook. During this time, ensure you have provided all the necessary requested information. There isn't much action you can do after a review has been requested other than wait for the team to get back to you. If your account was suspended for violating Facebook's community standards, the decision may or may not be reversed depending on the infraction.