DHGate.com Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access DHGate.com customer support.

DHGate.com's Best Contact Information

Q:

How do I contact DHGate.com customer service?

A:DHGate.com does not have a customer service phone number, but you can contact them through live chat or their website.
Some customers prefer live chat even to a phone call.
Q:

Does DHGate.com offer 24 hour customer service?

A:Not by phone. But you can contact DHGate.com 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact DHGate.com Customer Service

There are other ways to contact DHGate.com customer service besides the phone. Below we list them by medium, from most to least popular.

DHGate.com Customer Service Live Chat

dhgate.com - Customer Service
Click "Online Chat"
Mon-Fri 9am-5pm EST
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, DHGate.com provides this option.

Customer Help Desk / Web Support

dhgate.com - Customer Service
Use this link to submit your issue to them online
24 hours, 7 days
As a last, sometimes only, resort- DHGate.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

You came here to see DHGate.com's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a DHGate.com agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact DHGate.com anyways and help you with your issue. Over the last 18 months, 72,702 customers like you have come in search of a phone number for DHGate.com and helped us confirm they don't have one. Common reasons that people try to call DHGate.com customer support department include Track an Order, Return an Order, Refund a Charge, Missing Delivery, Problem With an Order and other customer service issues. Rather than trying to call DHGate.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or web. Unfortunately, right now DHGate.com doesn't have any phone numbers. It's not always clear what is the best way to talk to DHGate.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If DHGate.com Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for DHGate.com, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from DHGate.com customers like yourself.

GetHuman does not provide call center services or customer support operations for DHGate.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DHGate.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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