Metro PCS Phone Number

Call Metro PCS customer service faster with GetHuman

  • Calls Metro PCS's Customer Service department
  • The average hold time is 18m
  • Hours are Mon-Sun 6am-2am CST
  • The best time to call is 9:00am
  • Popular issues for this call center: Payment Arrangement, Device Support, Lost or Stolen Phone, Transfer Service, and Account Restricted.
  • Reach a live Metro PCS agent:
  • What you hear when you call: If you are calling for someone else, say "switch lines". Otherwise, what can I do for you?

What to expect when you call

Heard when the phone system first answers
"Welcome to Metro by T Mobile. What's your ten digit Metro phone number? Thanks. Say pay now, payment help, or tell me what else you'd like to do. Making a payment. Did I get that right? Balance info coming right up. I'll just need your eight digit security code. If you need to find it, say, wait a minute."
Excerpt from a call with Metro PCS
Monday, January 1, 2024 6:09 PM
They may need the phone number on your account
"You've reached Metro by T Mobile. What's your ten digit Metro phone number?
I didn't get I still didn't get What's your ten digit Metro phone number?
Please enter your Metro phone number including the area code, or press one for more options."
Excerpt from a call with Metro PCS
Wednesday, March 27, 2024 10:56 PM
They may ask your reason for calling (instead of a menu)
"Thanks. It looks like your account is suspended, and your payment of fifty five dollars is due now, say pay now, payment help, or tell me what else you'd like to do. In just a few words, tell me what you're calling."
Excerpt from a call with Metro PCS
Sunday, February 18, 2024 6:52 PM
They may ask you to enter information with the dial pad
"Welcome to Metro by T Mobile.
What's your ten digit Metro phone number?
I didn't get that. Please enter your Metro phone number including the area I still didn't get that."
Excerpt from a call with Metro PCS
Wednesday, January 3, 2024 3:29 PM
They may ask you to say or enter information
"If you need to find it, say, wait a minute. If you need to Found it. It looks like your account is suspended. You've already been granted an extension in the last thirty days, so you're not eligible for another one right now. Our agents wouldn't be able to give you one either. Would you like to make a payment now? I didn't get that. Would you like to make a payment now? Say pay now, payment help, or tell me what else you'd like to do.
By the way, because your account is suspended, any changes you make now will only take effect after you pay your full balance.
Payment help menu. You can say get an extension, change due date, reduce my payment, ways to pay, question about my charges, manage payment cards, or say it's something else."
Excerpt from a call with Metro PCS
Saturday, March 16, 2024 9:24 PM
The first phone menu
"Welcome to Metro by T Mobile. What's your ten digit Metro phone number? Found it. Say pay now, payment help, or tell me what else you'd like to do. In just a few words, tell me what you're calling about. Or say what are my options. So how can I help you? For anything else, just say it in your own words.
Let's try this a different way. Say make a payment, or press one.
Troubleshooting tips or press two."
Excerpt from a call with Metro PCS
Thursday, March 14, 2024 11:02 PM

Calling Metro PCS Customer Care at 888-863-8768

Dec 18, 2023

I'm looking for a low-cost cell plan for my father, so I've been making phone calls to mobile providers to see what they have to offer. I've learned pretty quickly that all of the major ones are too expensive, so I've been looking at smaller brands that piggyback off the big ones, such as Metro PCS. He doesn't need much, but he does need a working line for safety purposes and so he can keep in touch with his family members. He doesn't even need a data plan because he couldn't figure out a smartphone even if he wanted to.

Metro PCS was on my list because it's partnered with T-Mobile, and I figured that the big carrier might bring a little legitimacy to the table while also offering some low-priced plans. I know the company partners with the federal government on some type of cost-saving program, as well. I figured the customer service might not be great, though, because when you pay less for a service you end up paying for it somewhere. However, to my surprise, it took less than a minute and a half to talk to someone and he was very helpful. If I wasn't locked into a plan, I might consider Metro for myself after that quick service call.

I called on a Sunday afternoon when I had an hour or two free. I figured I would just leave the phone on speaker while I watched the game. When I called, the automated system greeted me by saying, "Thanks for calling Metro by T-Mobile. What's your 10-digit Metro phone number?" Now this seemed silly because not every caller will have a Metro phone number. So, instead of entering my phone number, I just said, "I don't have one." I expected to fight with the system a bit, but instead, it said, "Hmmm. I think you said you wanted to talk to someone, is that right?"

This was a pleasant surprise and perfect for what I needed, so I said, "Yes." I'm not sure whether that's the standard response when the system doesn't recognize the phone number, but it worked out for me. I had to listen to some chatter about the federal program for low-cost Internet, and then about the company's privacy policy. After about a minute and a half, it finally transferred me to hold music. Luckily, the hold music only lasted a few seconds, and then a man named Eli picked up. He had a thick accent but was able to offer me some pricing plans, which was the information I wanted.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How to call Metro PCS

Metro PCS Customer Phone Number 888-863-8768 - Stats

Phone number to dial888-863-8768
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sun 6am-2am CST
Best time to dial9:00am
Average wait18 minutes
Current wait41 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, facebook, twitter, chat
Quality of communication75%
Quality of help55%
Customer votes26,465
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Metro PCS's Best Toll-Free/800 Customer Phone Number

This is Metro PCS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Metro PCS agent. This phone number is Metro PCS's Best Phone Number because 716,676 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-863-8768 include Payment Arrangement, Device Support, Lost or Stolen Phone, Transfer Service, Account Restricted and other customer service issues. The Metro PCS call center that you call into has employees from Dallas and is open Mon-Sun 6am-2am CST according to customers. In total, Metro PCS has 4 phone numbers. It's not always clear what is the best way to talk to Metro PCS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Metro PCS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Metro PCS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Metro PCS, including live chat and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Metro PCS Customer Service page for more information.
Metro PCS Customer Service

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