Let's try it this way. To look up your account using your phone number, press one. To use your account number, press two. If you're a new customer, press three."
When you call RCN's customer service phone number with a customer problem, you're greeted by an automated message system. You're first thanked for calling, then presented with a Spanish language option. The system then asks how you would like to look up your account: by phone number or account number, or to say "new customer" if this is your first time calling.
If you do not or are unable to say anything for whatever reason, the system goes through a few options, which is interesting. It first asks you to try again or repeat yourself because it didn't pick up a response, then begins providing alternative options: press 1 to look up your account using your phone number, press 2 to look up your account using your account number, or press 3 if you're a new customer.
If you still don't say or press anything (the system gives you maybe 2-3 seconds to respond, which is extremely fast), you're asked if you would like to continue with the automated system, press star, or to speak with a customer service representative, say billing or payments, technical support, or change or cancel service.
At this point, the system says it cannot connect you to a representative if you don't make a selection, whereas other systems will connect you automatically. If you still don't pick one of the three options, you're told to press zero (this instruction repeats more than once); if you do not or are unable to, the call is automatically terminated.
The messaging system itself is a bit bizarre. I appreciate there being options to respond verbally or with the keypad, but the instructions come across as almost aggressive, especially with very little time to actually make a selection.
Nonetheless, I was able to reach a representative after asking for technical support. The person I spoke to was amiable, knowledgeable, and able to fix my issue swiftly. I hope the messaging system is improved in the future so it's easier for older adults and customers in general to utilize; having only 2-3 seconds to respond is a bit much.
This is RCN's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a RCN agent. This phone number is RCN's best phone number because 33,726 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-726-2455 include Billing/Payments, No service, I'm moving, Cancel service, Tech support and other customer service issues. The RCN call center that you call into has employees from Richardson, TX / Argentina and is open 24 hours, 7 days according to customers. In total, RCN has 3 phone numbers. It's not always clear what is the best way to talk to RCN representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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