Sprint Phone Number

Call Sprint customer service faster with GetHuman

  • Calls Sprint's Customer Service department
  • The average hold time is 43m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:15am
  • Popular issues for this call center: Cancel Service, Payment Arrangement, Lost or Stolen Phone, Update Account Info, and Device Support.
  • Reach a live Sprint agent: Press 0# each time it asks for an account number, then 4, then 0#, 0# then 5 then 0, 0, 0
  • What you hear when you call: T-Mobile - What is the number? Please provide the area code first.

What to expect when you call

They may ask your reason for calling (instead of a menu)
"Tell me, how can I I let's try again? In a few words, describe what you need."
Excerpt from a call with Sprint
Thursday, February 29, 2024 9:19 PM
They may ask you to enter information with the dial pad
"Area code first. If you're a new customer, please enter a ten digit T Mobile phone number, area code first."
Excerpt from a call with Sprint
Thursday, March 14, 2024 12:15 AM
They may ask you to say or enter information
"Welcome to T Mobile. As part of this call and subsequent interactions from this call, T Mobile may collect information about you to provide the best service possible.
To learn more, go to t mobile dot com slash privacy.
To get started, please enter or say your to look up your account, I'll need the ten digit mobile number you're calling about."
Excerpt from a call with Sprint
Wednesday, March 6, 2024 8:36 PM
They may need to look up your account
"Welcome to T Mobile. As part of this call and subsequent interactions from this call, T Mobile may collect information about you to provide the best service possible.
To learn more, go to t mobile dot com slash privacy.
To look up your account, I'll need the ten digit mobile number you're to look up your account, I'll need the ten digit mobile number you're calling about."
Excerpt from a call with Sprint
Thursday, March 14, 2024 12:15 AM

Calling Sprint Customer Care at 888-211-4727

Nov 9, 2023

This customer service number is set up for individuals with phone service through Sprint. When I dialed the number, I was immediately greeted by an automated message informing me that Sprint is now a part of T-Mobile. One result of this merger is that this customer service line now exists only to provide assistance to legacy Sprint customers.

Following the automated greeting, I was prompted to enter my 10-digit phone number. At this stage, if you enter a phone number not serviced by Sprint, you are informed that you should hang up and try dialing your own phone provider. The system then automatically disconnects the call. While it is impressive that the automated system is able to immediately identify whether a particular phone number is serviced by Sprint, the automatic disconnection without additional options was less impressive. 

I wanted to determine whether there was any way to speak to a representative, add new phone service, or switch an existing phone number to Sprint through this customer service line. I re-dialed the number and bypassed the initial prompt by not entering a phone number. 

After a short wait, the automated system provided me with a menu of options, including the ability to check my account balance, make a payment, or make changes to my phone plan. However, upon choosing any of these options, I was again prompted to enter my 10-digit phone number (or my Sprint account number). If you do not enter a valid Sprint number at this point, the system will automatically disconnect the call. 

If you are not a current Sprint customer, there is no way to use this customer service line to get information about Sprint’s service offerings. This makes some sense, as Sprint is now part of a larger company. However, the line’s automated message could provide this information in a clearer fashion. 

If you are a current Sprint customer, you are still able to be connected to a customer service representative through this phone number. I was able to speak with a representative after entering a valid Sprint account number. The representative was friendly, but he also informed me that due to Sprint’s merger with T-Mobile, his ability to provide customer service was limited. He would be able to take a payment or answer a service-related question for an existing Sprint customer. However, he would not be able to assist with any changes or additions to a phone plan; most customer service options are in the process of being migrated to T-Mobile.

This customer service line would be more useful if it provided up-to-date information as part of its automated greeting. Simply letting customers know that anyone with questions or a desire to change cell phone service should contact T-Mobile instead would be beneficial. Nevertheless, for legacy Sprint customers, this line still offers the ability to get assistance with your current phone plan, at least for a little while longer. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How to call Sprint

Sprint Customer Phone Number 888-211-4727 - Stats

Phone number to dial888-211-4727
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Average wait43 minutes
Current wait48 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, twitter, web
Quality of communication70%
Quality of help57%
Customer votes5,293
Information last updatedSun Mar 24 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Sprint's Best Toll-Free/800 Customer Phone Number

This is Sprint's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sprint agent. This phone number is Sprint's Best Phone Number because 135,576 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-211-4727 include Cancel Service, Payment Arrangement, Lost or Stolen Phone, Update Account Info, Device Support and other customer service issues. The Sprint call center that you call into has employees from Colorado, Kansas, Texas, Oklahoma and is open 24 hours, 7 days according to customers. In total, Sprint has 5 phone numbers. It's not always clear what is the best way to talk to Sprint representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Sprint?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sprint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Sprint, including live chat and their website / help desk and their Twitter handle. Visit our Sprint Customer Service page for more information.
Sprint Customer Service

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